1. Introduction

This Privacy Policy describes how Forte Heating Services Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, https://forteheating.co.uk/ (the “Website”), and use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy has been prepared in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Forte Heating Services Ltd is the data controller responsible for your personal data. Our contact details are as follows:

Company Name: Forte Heating Services Ltd

Company Registration Number: 10442104

Address: Farnham, Surrey

Email: info@forteheating.co.uk

Phone: 07468 212 206

3. Information We Collect

We may collect and process the following types of personal data:

Data Category

Examples of Data Collected

Identity Data

Full name

Contact Data

Postal address, email address, telephone numbers

Technical Data

Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data

Information about how you use our website and services.

Marketing and Communications Data

Your preferences in receiving marketing from us and our third parties and your communication preferences.

We collect this information through various methods, including:

Direct interactions: You may give us your Identity and Contact Data by filling in forms on our Website or by corresponding with us by post, phone, email, or otherwise.

Automated technologies or interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To provide you with our services, including responding to your inquiries and fulfilling your requests.

To manage our relationship with you, including sending you information about our services, and requesting feedback.

To improve our Website and services.

To comply with a legal or regulatory obligation.

5. Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so. The lawful bases for our processing of your personal data are:

Consent: Where you have given us your consent to process your personal data for one or more specific purposes.

Contract: Where the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.

Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject.

Legitimate Interests: Where the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@forteheating.co.uk

9. Cookies and Tracking Technologies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

10. Security of Your Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

11. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

13. How to Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@forteheating.co.uk

By phone number: 07468 212 206